Have A Question? You're In The Right Place!
We've answered some of the most common questions about ordering, shipping, returns, and our products. If you don't see what you're looking for, visit our contact page. We're always happy to help!
When Will My Order Ship?
Each item is made especially for you after your order is placed. Production typically takes 2 – 7 business days before your order ships. Once it's on its way, you'll receive a shipping confirmation email with tracking information.
Each item is made especially for you after your order is placed. Production typically takes 2–7 business days before your order ships. Once your order is on its way, you'll receive a shipping confirmation email with tracking information. You can also check your order status anytime on our Tracking Page.
How Long Does Shipping Take?
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are shown during checkout and in your shipping confirmation email.
Can I Track My Order?
Absolutely! Once your order ships, you'll receive a tracking email. You can also check your order status anytime on our Tracking Page.
Can I Change Or Cancel My Order?
Because every item is made to order, production begins quickly. If you need to make a change or cancel your order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once production has started.
What Is Your Return Policy?
Since every item is custom-made just for you, we do not accept returns or exchanges for incorrect size selection, color preference, or buyer's remorse.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to make it right.
For complete details, please review our Return & Refund Policy.
How Do I Choose The Right Size?
Every apparel product includes a detailed size chart on its product page. We recommend reviewing it carefully before placing your order to ensure the best fit.
Do You Ship Internationally?
International shipping is available to select countries. Shipping options available for your location will be displayed during checkout.
How Are Your Products Made?
Every product is made to order through our trusted production partners. This allows us to reduce waste while creating high-quality products made especially for you.
How Can I Contact You?
Visit our contact page and complete the contact form. We'll respond as quickly as possible, typically within 1–2 business days.
Do You Offer Discounts Or Promotions?
Yes! Join our Gen X VIP List to receive exclusive offers, new product launches, and special promotions delivered directly to your inbox.