Refund policy

Because our products are made especially for each customer, we do not accept returns or exchanges for incorrect size or color selections, buyer’s remorse, or changes of mind. Please review all product descriptions, sizing information, and order details carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Please include:

• Your name and order number  
• A description of the issue  
• Clear photographs showing the item and the problem  

Once your claim is reviewed and approved, we will arrange a replacement or refund. Please do not return an item unless we specifically instruct you to do so.

CANCELLATIONS & ORDER CHANGES

Because orders may enter production shortly after they are placed, cancellation or change requests are not guaranteed. Once production has begun, we cannot cancel or modify an order.

DELIVERY AND ADDRESS ISSUES

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because the address provided was incorrect or incomplete, additional replacement and shipping charges may apply.

If your tracking information indicates a delivery problem, please contact us so we can review the issue.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

QUESTIONS

For questions about your order, please contact us.